IMPORTANT SELLER-TO-BUYER INFO (10/23/15)

Exemplary Service to you

When you win this, you will appreciate our unmatched service. We “Stay with you” until all elements of the transaction conclude to your satisfaction. We accept PayPal but when you use Visa, MasterCard or Discover we are able to offer additional options at savings. So, unless you must, please, do not use the "pay now" link. Instead you will receive a secure hand-issued, personalized GuitarStable Invoice. It clearly details your purchase and the special options available to you. PayPal does not accommodate these offers.

Promises do not count; what does count is our history of fulfilling those promises. Please take a moment to browse our 4,000-plus  perfect feedbacks and look forward to receiving superior service.

About Cancellations and Returns

We accept returns as stated in our written policy. We accept returns per the following conditions: Returned product and retail packaging must be same as shown in auction pic. For authorization, Email us within 10 days. Item must be shipped within 14 days of receipt. Please do not ship unless emailed to do so. Returns must ship prepaid, insured and arrive safely. Regardless of return reason, seller s&h costs are deducted from refund.  Markdown items are not eligible for refund. Due to costs and shipping risks returns are not accepted from International buyers. Restocking fee is 10% ($16.00 minimum) 

Once you have purchased or won an item you are expected to complete the transaction. Under no circumstance do we accept cancellation after purchase unless ebay policy provides for such. Those who do not complete the transaction will be reported to ebay and receive a non-payer strike per ebay policy.

Used guitars that are listed as “Pristine are perfect.” They are “as new” so nothing to talk about.  “Mint” are  9.0 to 9.95 condition. In our opinion it is very difficult for a used guitar to be a perfect 10. We do describe any meaningful issues at the top of the listing.  If they are minor, we do not note esthetic issues such as pick marks or not thru the finish rubs and scratches on back; expect them. We always note if a case or other accessories are included. Cases and other accessories are not included unless stated or pictured in listing. If unclear, please email questions before you buy, Our replies are frank.

Payment: Payment is customarily made within 1 to 3 days. If there is to be a delay, heads up from you will be appreciated. Safest Payment:  We prefer payment by Visa, MasterCard or discover. Our superior standing and solid financial status qualifies us to accept Credit cards eliminating the need to offer the autocratic “service” of PayPal. If you must use PayPal we will accept your choice.  Credit card purchases also mean you get better protection from fraud and faster complaint handling.

Important Information About Our Special Sales

We use eBay’s “Markdown Manager” to put select items on Sale reducing the listed price.  All our listings display the 14 day return policy but once an item is marked down or on closeout, it is As noted in the return policy information, Markdown sales purchases are final.   We often get the question "why do your prices change. Our prices do not "change" but do get lowered when on eBay Markdown and eBay automatically returns to the listed price when the sale ends. . Please Note; while our listings are 30 day listings our reduced price sales end in 7 to 10 days. Do not lose out; The sale time remaining is shown at the top of the listing where the pricing info is displayed. We cannot honor sale prices after the sale ends.

When possible, for comparison, we show retail prices supplied by the manufacturer (“MSRP”). Vintage and collectable prices are researched in buyer’s guides, eBay prior sales, other online sales and highest prices found for similar items.

S&H information: Our primary shipper is USPS. You are free to choose your preferred carrier with any additional costs borne by you. To see specific s&h costs open the “Payment and Shipping” tab at the top of the listing. Email for shipping charges to Canada, Hawaii, Mexico, Alaska. Puerto Rico, and other North American locations.  You may also get more specific information clicking on “Ask Seller A Question” link.

Domestic Shipping time: Economy s&h leaves our warehouse in 3 to 5 business days. Standard ships in 2 to 3 days and Expedited ships the first Business day after payment.  We are working with ebay to keep s&h cost low- If cost is important to you please choose economy. If you choose the faster premium s&h please do not penalize us in the feedback ratings for the higher costs. Please remember that any feedback lower than a 5 ebay rates as a negative.  We strive for your awarding us all “5s” If there is a problem email us for answers

We have been awarded the top status available on ebay in which we take pride. It is awarded for adhering to ebay high standards, for our high level of service, for 4,000 perfect, enthusiastic feedbacks, for provided candid, articulated guitar descriptions and, above all else…

Our respect for you!

Our customers exhibit the same high standards when submitting a best offer, buy it now or having the high, winning bid. All of these are your promise to honor ebay policy and pay within the 3-day time frame.

Best Offer Sales (“OBO”)

This adds some fun and can aid your decision to buy. From time-to-time select guitars are listed giving you the option to make an offer. Obviously we cannot sell at less than we pay for an item but if you make a reasonable offer, leaving some profit, most likely the offer will be accepted.

Your OBO will be responded to immediately  since we do not play one eBayer off against another. Please note: OBO  or Marked down sale items are “all sales final” and cannot be returned

All sales are final subject to the terms shown in this listing. Unpaid purchases are reported to ebay and if remain unpaid will result in a non-payer strike which can result in a loss of your privileges. Guitar set ups and strings are not warranteed since rough handling, travel/shipping can affect the setup. This is especially so if being shipped through many zones and atmospheric differences. We encourage you to have your guitar freshly set up upon arrival.

Most of our listings use the specification releases by the manufacturer. We assume no responsibility for changes made by manufacturer. The pictures used in the listing are of the actual guitar you will receive rely upon the pics over the printed specs. We no longer list serial Nos. due to the proliferation of knock-offs using stolen serial Nos. Email for serial number sufficient to check guitar manufacture date.

International Buyer Policy: Upon arrival postal and or  customs may charge you brokerage, duty, VAT, tax, oversize charges, etc. for which you are responsible. Each country has package size restrictions. Packages refused by your country and returned/received back by GuitarStable will receive a full refund of the purchase price less the s&h since s&h is not refunded by usps. Most countries have loss/damage coverage  limits, if loss/damage occurs we assume no responsibility for amounts in excess of these limits. Due to the higher costs as well as the higher risks involved in international handling, except as noted, we do not accept returns from international buyers.  We are happy to work with international buyers but want you to recognize that relative to domestic shipping, international s&h has greater costs, packaging, documentation and handling. It is due to these difficulties and risks that we cannot  accept international returns. Please note: Inquire for rates to Canada. Hawaii, Alaska, Puerto Rico, and other U.S. possessions do not qualify for Lower 48 rates Please inquire.